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In order to comprehensively improve the quality of after-sales service and user experience, since March 15, 2014, users of OVLENG can follow the newly revised “Consumer Rights and
Interests Protection Law of the People’s Republic of China (Amendment)” (hereinafter referred to as the new “Consumer Law”) The provisions of enjoy the corresponding rights and interests,
OVLENG made the following changes to the existing after-sales service process
Except for the seven-day unreasonable return policy and the seven-day quality problem, the dealer or retailer will no longer accept the warranty for the end user.
Bear the necessary logistics costs incurred by the warranty (implemented on March 15)
According to the provisions of the new "Consumer Law", OVLENG will bear the necessary logistics costs incurred due to the warranty. The warranty products only include the authentic
licensed goods sold by OVLENG in mainland China. Products that should be sold in other countries and regions (commonly known as "parallel imports"), fake Goods or other illegal channels
The products obtained are not covered by the warranty;
Users contact the OVLENG official customer service hotline to make a warranty appointment. The customer service will specify the logistics and transportation warranty products (only for
heterogeneous warranty); where the user's city has an OVLENG after-sales service station, please send the repair by yourself.
The freight for seven days of unreasonable return shall be borne by the user.
Adhering to the concept of "quality first, customer first", OVLENG will continue to improve the user experience, and hope that customers will continue to support OVLENG as always!
Service Hotline
0755 28033328
Email Technical Support：sales@ovleng.com
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